Refund Policy

1. 14-day window

You can request a full refund within 14 calendar days of any charge: the first purchase of the monthly, yearly or lifetime plan, and also each automatic renewal.

2. How to request

Write to suporte@turtai.ai using your account email. Purchases made outside Brazil can also be refunded directly through Paddle at paddle.net, using the purchase email.

The money goes back to the same payment method. How long it takes to show up depends on your bank or payment method, usually 5 to 10 business days.

3. After the window

After 14 days, we do not refund partial periods. You can cancel at any time: Pro access continues until the end of the period already paid and there are no further charges.

This does not limit rights that the law of your country grants you as a consumer.

4. After a refund

Once refunded, the Pro access from that purchase ends and the account returns to the Free plan. Your training history, XP and achievements stay saved.

5. Abuse

We may decline repeated refunds from the same person when there are clear signs of abuse, always respecting the rights provided by law.